Refund policy

Last Updated: June 29, 2026

Thank you for shopping at Gallery of Collectibles Décor & Icons. We take pride in the authenticity and quality of the collectibles, trading cards, figures, and iconic décor we offer.

Because of the unique, limited, and market-sensitive nature of collectible merchandise, we enforce a strict policy regarding returns and refunds. Please read the guidelines below carefully before completing your purchase.

1. Return Window & Eligibility

We offer a 14-day return window from the date your package is delivered (as determined by the carrier tracking number).

To be eligible for a return and subsequent refund, your item must meet the following strict criteria:

• The item must be completely unopened, unused, untampered with, and in its original, factory-sealed retail packaging (including intact shrink wrap, security seals, and tape).
• The item must be in the exact same condition that you received it.
• You must provide the original order number or proof of purchase.

Items sent back to us without first requesting an official return authorization will not be accepted.

2. Strict "Final Sale" Exceptions

Due to product integrity, consumer safety, and market volatility, the following categories are strictly Final Sale and cannot be returned, refunded, or exchanged under any circumstances once delivered:

• Sealed Trading Card Products: All Trading Card Game (TCG) and Collectible Card Game (CCG) products (including booster boxes, elite trainer boxes, collection boxes, tins, and packs).
• Blind Boxes & Mystery Items: Any item where the internal contents are randomized or a mystery.
• Opened Merchandise: Any LEGO set, action figure, or collectible where the original box, tape, or plastic seal has been broken or altered.
• Sale & Clearance Items: Any item purchased at a clearance discount or marked as "Final Sale".

3. Pre-Orders and Cancellations

Many of our items are available on a pre-order basis so collectors can reserve high-demand pieces.

• Cancellations: You may cancel an in-stock order or pre-order for a full refund within 3 hours of placement.
• Pre-Order Deposits: Cancellations requested after 3 hours are subject to a 10% non-refundable fee to cover allocation costs and non-refundable merchant transaction fees.

4. Restocking Fees & Shipping Costs

• Restocking Fee: All approved buyer-remorse returns (e.g., changed your mind, ordered by mistake) are subject to a 10% restocking fee, which will be deducted from your final refund total.
• Return Shipping: The buyer is fully responsible for paying all return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee or refund items lost or damaged in transit back to us.
• Original Shipping: Original shipping charges paid at checkout are completely non-refundable.

5. Damaged, Defective, or Incorrect Items

We want to make sure your collectibles arrive safely. Please inspect your package immediately upon arrival.

• If your item arrives damaged in transit or you receive the incorrect item, you must notify us within 48 hours of delivery at jaguilar@gcdi2020.com.
• Please provide your order number alongside clear photographs of the shipping box and the damaged product.
• If verified, we will provide a prepaid return shipping label and issue a full refund or replacement (subject to inventory availability) at no cost to you.
• Manufacturer Defects: Please note that we are not responsible for internal manufacturer errors (e.g., minor paint variations, missing inserts inside sealed packages, card centering, or tiny packaging dings). These issues must be handled directly with the product's manufacturer (such as LEGO, Pokémon, or the respective figure manufacturer).

6. Refund Processing Timeline

Once your return is received, inspected, and approved by our team, we will notify you via email. Approved refunds will be automatically applied to your original method of payment within 5 to 7 business days. Please note that your banking institution or credit card company may require additional processing time to post the transaction to your account.

How to Initiate a Return

To start a return, please contact us with your order number and details at:

• Email: jaguilar@gcdi2020.com
• Phone: 832-305-7456