Shipping policy

Last Updated: June 29, 2026

At Gallery of Collectibles Décor & Icons, we understand that collectibles, high-end figures, and iconic décor are highly valuable and often irreplaceable. We take extraordinary care in handling, packaging, and delivering your items securely. Please review our shipping practices and terms below.

1. Shipping Zones & Rates

• The Lower 48 States: We are proud to offer Free Standard Shipping on select orders shipped within the contiguous United States.
• Alaska, Hawaii, & U.S. Territories: Free shipping does not apply to regions outside the contiguous U.S. (including Alaska, Hawaii, Puerto Rico, Guam, and military APO/FPO addresses). Customers in these locations must contact us at jaguilar@gcdi2020.com prior to purchasing to receive an adjusted shipping rate quote.
• International Shipping: At this time, Gallery of Collectibles Décor & Icons does not ship internationally. We only ship to domestic U.S. addresses.

2. Premium Protective Packaging

We treat every package as if it were going into our own personal collection. To ensure your items arrive in pristine condition, we utilize the following museum-tier packing standards:

• Concealed & Double-Boxed Shipping: To protect your privacy and prevent transit theft, select high-end collectibles are safely shipped utilizing a double-box method. The item remains undisturbed in its original manufacturer shipping box, which we then place inside a secondary, plain brown shipping box. This completely conceals the identity and value of the item.
• Heavy & Bulky Items: For heavy or oversized items, we utilize heavy-duty, double-wall corrugated boxes alongside premium packing materials to prevent box bowing or crushed corners during rough transit.

3. High-Value Insurance & Signatures

• Shipping Insurance: High-value items and rare collectibles automatically include complimentary, secondary shipping insurance for added protection against loss or damage while in transit.
• Signature Confirmation: To prevent "porch piracy" and ensure safe arrival, orders valued over a certain threshold may require a direct signature upon delivery.

4. Processing & Transit Times

• In-Stock Items: Orders for in-stock merchandise are typically processed and handed over to our carriers (USPS, UPS, or FedEx) within 1 to 3 business days (excluding weekends and holidays).
• Pre-Orders: Items marked as "Pre-Order" will ship as soon as inventory arrives from the manufacturer. Anticipated release windows are listed on the product page but are subject to manufacturer delays.
• Tracking: Once your order is packed and a shipping label is generated, a confirmation email containing a trackable shipping link will be automatically sent to you. Please allow up to 24 hours for the carrier to update the tracking details.

5. Lost, Stolen, or Damaged Shipments

We are fully committed to helping you resolve transit issues, but please note our policies regarding carrier handling:

• Damaged in Transit: If a package arrives visibly damaged, please take clear photos of the outer shipping box before opening it, as well as photos of the internal item. Contact us within 48 hours of delivery at jaguilar@gcdi2020.com so we can file an insurance claim and arrange a replacement or refund.
• Stolen/Missing Packages: Gallery of Collectibles Décor & Icons is not responsible for packages that are stolen or missing after a carrier marks the tracking status as "Delivered." We highly recommend monitoring your tracking link closely or opting to ship to a secure delivery address.
• Incorrect Addresses: The buyer is responsible for providing an accurate and complete shipping address at checkout. If a package is returned to us due to an invalid address or failure to collect, the buyer will be responsible for the cost of re-shipping the package.

Contact Us

If you need an off-continent shipping quote, have specific delivery requests, or need assistance with an active shipment, please reach out:

• Email: jaguilar@gcdi2020.com
• Phone: 832-305-7456